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Frequently asked questions

Quick answers by product

CarbonoPay

CarbonoPay

Payments and digital account
How do I activate my CarbonoPay account?

Open the app or web dashboard, click 'Activate account', fill in your company details and wait for validation within 1 business day.

Which payment methods does CarbonoPay accept?

Pix, bank slip (boleto), TED, DOC and debit/credit cards — all in a single dashboard.

How do I integrate CarbonoPay with Graffenno ERP?

The integration is native. In Graffenno, go to Settings → Integrations → CarbonoPay and follow the connection wizard.

How do receivables advances work?

In the CarbonoPay dashboard, open 'Advance', select the receivables you want and confirm. The amount is credited within 1 business day.

Is there a fee for Pix transfers?

Pix transfers between CarbonoTech accounts are free. For external accounts, check the fee schedule in the customer area.

Graffenno

Graffenno ERP

Business managementLearn more about Graffenno ERP
How do I issue an NF-e in Graffenno?

Go to Tax → Invoices → New NF-e, fill in the recipient and product details, and click Issue. The digital certificate must be configured.

How do I set up the digital certificate?

Go to Settings → Tax → Digital Certificate, upload the .pfx file and enter the password. Both A1 and A3 certificates are supported.

Does Graffenno have an inventory module?

Yes. In Inventory you manage stock in and out, stocktakes, minimum stock alerts and turnover reports by product.

How do I import products in bulk?

Go to Inventory → Import, download the spreadsheet template, fill it in and upload it. The system validates and imports automatically.

How do I generate the income statement (DRE)?

In Finance → Reports → DRE, select the period and click Generate. The report can be exported to PDF or Excel.

Dyamante

Dyamante CRM

Sales and customer relationshipsLearn more about Dyamante CRM
How do I create a sales pipeline?

In Sales → Pipelines, click 'New Pipeline', define the funnel stages and drag deals between them.

How do I set up follow-up automation?

Go to Automations → New Automation, choose the trigger (e.g. lead with no contact for 3 days) and define the action (email, task or WhatsApp).

Does Dyamante integrate with WhatsApp?

Yes, via the official WhatsApp Business API. Set it up in Integrations → WhatsApp and link your company number.

How do I import my customer base?

In Contacts → Import, use the available CSV template, fill it in and upload it. Duplicates are detected automatically.

How do I see my sales team's performance?

In Reports → Performance, filter by salesperson, period and product to see conversions, average ticket and time in the funnel.

Dominnus

Dominnus | Finance

Personal finance managementLearn more about Dominnus
How do I categorize an expense?

When adding a transaction, select the category in the corresponding field. You can create custom categories in Settings → Categories.

Does Dominnus work on mobile?

Yes, Dominnus has an app for iOS and Android available in the official stores.

How do I set savings goals?

In Goals, click 'New Goal', set the target amount, deadline and linked category. The app tracks progress automatically.

Can I connect my bank account?

Yes, via Open Finance. Go to Accounts → Connect Bank and follow the financial institution's authorization flow.

How do I export my statement?

In Reports → Statement, select the period and click Export PDF or CSV.

Neexxus

Neexxus

AI website builderLearn more about Neexxus
How do I create my first website on Neexxus?

Open the dashboard, click 'New Site', describe your business in plain language and the AI generates the initial structure in seconds.

Can I use my own domain?

Yes. In Settings → Domain, add your custom domain and follow the DNS pointing instructions.

Does Neexxus have ready-made templates?

Yes, with dozens of templates by industry. Go to Templates, filter by your sector and apply with one click.

How do I optimize my website for Google?

In SEO, fill in the title, description and keywords for each page. Neexxus suggests improvements automatically based on the content.

How do I publish my website?

Click 'Publish' at the top of the editor. Your site is available immediately on the configured domain.

Custom software

Tailored developmentRequest a free assessment
How does the development process work?

We start with a free assessment meeting to understand your operation. Then we prepare a technical and commercial proposal with a detailed scope.

What is the average delivery time?

It depends on complexity. Simple projects take 4 to 8 weeks. Complex systems take 3 to 6 months, with incremental deliveries.

Does the software integrate with other CarbonoTech products?

Yes. All software developed by CarbonoTech integrates natively with the ERP, CRM and CarbonoPay when applicable.

Is there support after delivery?

Yes. All projects include a warranty period, plus support and continuous improvement plans after go-live.

How do I request a quote?

Visit the Contact page or call +55 (11) 4864 1406. Our technical team will schedule a no-obligation assessment meeting.

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